Apologies for the lack of posts. I’ve been in business mode – both helping a number of organizations I’m proud of and working on my own business. For those interested in a frightening tale of inept procurement, poor judgement and downright dirty tactics when it comes to software procurement and government, there is a wonderfully . . . → Read More: eaves.ca: Government Procurement Failure: BC Ministry of Education Case Study
The other week I was invited down to the Bay Area Drupal Camp (#BadCamp) to give a talk on community management to a side meeting of the 100 or so core Drupal developers. I gave a hour long version of my OSCON keynote on the Science of Community Management and had a great time engaging what […] . . . → Read More: eaves.ca: Making Bug Fixing more Efficient (and pleasant) – This Made Me Smile
Here’s an awesome link to grind home my point from my OSCON keynote on Community Management, particularly the part where I spoke about the importance of managing wait times – the period between when a volunteer/contributor takes and action and when they get feedback on that action.
In my talk I referenced code review wait . . . → Read More: eaves.ca: Community Managers: Expectations, Experience and Culture Matter
So it was with great interest that several weeks ago a reader emailed me this news article coming out of Michigan. Turns out the state recently approved a $2.5 million dollar innovation fund that will be dispersed in $100,000 to $300,000 chunks to fund about 10 projects. As Government Technology reports:
The $2.5 million innovation . . . → Read More: eaves.ca: Lessons from Michigan’s “Innovation Fund” for Government Software
Readers of my blog will be familiar Kuali – the coalition of universities that co-create a suite software core to their operations – as I’ve blogged about several times and argued that it is a powerful model for local governments interested in rethinking how they procure (or really, co-create) their software.
For some time now . . . → Read More: eaves.ca: Adapting KUALI financials for cities: Marin County is looking for Partners
As some friends know, I’ve been working with Mozilla, helping them design an engagement audit, something to enable them assess how effective they are at engaging and empowering the community. This work has a number of aspects, much of which builds on ideas I’ve blogged about here and spoken about in the last year or […] . . . → Read More: eaves.ca: Calling all Mozilla Contributors Past & Present
At OSCON this year, Jono Bacon, argued that we are entering a era of renaissance in open source community management – that increasingly we don’t just have to share stories but that repeatable, scientific approaches are increasingly available to us. In short, the art of community management is shifting to a science. With an enormous […] . . . → Read More: eaves.ca: The Science of Community Management: DjangoCon Keynote
(there is a section on this topic focused on governments below) A hint of how social data could change journalism Anyone who’s heard me speak in the last 6 months knows I’m excited about BuzzData. This week, while still in limited access beta, the site is showing hints its potential – and it still has […] . . . → Read More: eaves.ca: Open Source Data Journalism – Happening now at Buzz Data
This post is a discussion about making bug tracking in Bugzilla for the Mozilla project more efficient. However, I believe it is applicable to any open source project or even companies or governments running service desks (think 311). Almost exactly a year ago I wrote a blog post titled: Some thoughts on improving Bugzilla in […] . . . → Read More: eaves.ca: Lessons for Open Source Communities: Making Bug Tracking More Efficient
This is not a complicated post. Just a simple idea: Why not create an Open311 add-on for Ushahidi? So what do I mean by that, and why should we care? Many readers will be familiar with Ushahidi, non-profit that develops open source mapping software that enables users to collect and visualize data in interactive maps. […] . . . → Read More: eaves.ca: Why not create an Open311 add-on for Ushahidi?