There was an epiphany moment at this year’s Ontario Hospital Association HealthAchieve when a hospital administrator responsible for patient surveys admitted that she had been doing it all wrong. The surveys were all about the hospital’s performance, not about the … Continue reading →
Continue readingTag: Mark Britnell
OPSEU Diablogue: 10 revealing moments at this year’s OHA HealthAchieve
The Ontario Hospital Association’s HealthAchieve is one of the major health care conferences on our annual calendar. Here are 10 revealing moments from this year’s three-day event: 1. Metaphors really stick. Don Berwick, former administrator of t…
Continue readingOPSEU Diablogue: OHA speakers say transform health before it gets cut
Speakers at this week’s Ontario Hospital Association HealthAchieve say it’s important to transform health care, not cut it. Don Berwick, former Administrator for U.S. Medicare and Medicaid Services, told the OHA conference the U.S. presently spends 17.6 per cent of its economy … Continue reading →
Continue reading