Visibly anxious and upset customer: Can you please help me? Something is wrong with this computer!I go over to take a look. The public computer is still starting up, and Internet Explorer (sadly, the default browser) is slowly opening.Me (pointing to t… . . . → Read More: wmtc: things i heard at the library: an occasional series: #21
A while back, I blogged about weeding, every library’s not-so-dirty little not-so-secret. Daniel Gross, writing in The New Yorker, looks at weeding, too – from a library-users’ revolt in Berkeley, California to the hilarious Awful Library Books blog: W… . . . → Read More: wmtc: awful library books and why we remove them from our shelves
Local 4948, Toronto Public Library Workers Union, a/k/a the most kickass library workers’ union in North America, produced two videos about the state of library work today. Here’s the short, humourous version.And here’s the longer documentary version; … . . . → Read More: wmtc: library workers are precarious workers
Our last day in Vancouver was a full one. It included a library, great art, a meet-up with an activist-friend… and noodles!I didn’t want another breakfast at the hotel, so we poked around a bit online and found something nearby. This place didn’t ope… . . . → Read More: wmtc: vancouver, day four
I’ve had a longstanding interest in prison libraries, and was happy to meet another librarian-friend who shares this. But I was very pleasantly surprised at the large turnout for the talk Prisons and Libraries: A Relationship Worth Incubating at t… . . . → Read More: wmtc: dispatches from ola 2016, part 2: libraries and prisons
I attended OLA* for only one day this year, partly because I’m already missing so much work for bargaining and other union business, and partly because one day is often enough. There’s a huge lineup of presentations, poster sessions, book signings, ven… . . . → Read More: wmtc: dispatches from ola 2016, part 1: choosing to walk a path
Right now I’m so busy, between work and union, that I barely have time to hate Christmas. As I’ve found in recent years, a combination of circumstances – getting out of the office worker environment, streaming-only TV and movies (ad-free!), discovering… . . . → Read More: wmtc: in which i continue to hate christmas even though i can’t be bothered right now
In library school we talked a lot about the digital divide, the ever-increasing gap between those who have access to information and communication technology, and those who do not. Public libraries are one of the very few institutions that exist to bri… . . . → Read More: wmtc: things i heard at the library: digital divide edition (#20)
Library smackdown? Toronto Public Library vs. Kansas City Library, via Twitter.
A mother and her young son enter the library, returning a big stack of books for beginning readers. A conversation is already in progress. Imagine this in a voice – no, a whine – of pure sadness.
“But why do I have to return it?”
“Because it’s not yours. It belongs to the library.”
“But it’s the best book ever.”
I hustled over. I assured him he could take it out again, as long as no one was waiting for it. “Can I please see the book?” He reluctantly handed it over, near tears.
It was (Read more…)
On the long list of anti-democratic policies the majority Harper Government has enacted, the Orwellian-named Fair Elections Act ranks near the top. More properly called a voter suppression law, the Act effectively disenfranchise tens of thousands of Canadians. The Council of Canadians has taken the issue to court, including an ongoing Charter Challenge, but those won’t affect the upcoming election. That means there’s only one way to lessen the effects: voter education. Last night at the Malton Library, we contributed to that effort, with #VotePopUp, a voter education program for new Canadians. Some weeks ago, I (Read more…)
As I’ve mentioned, my current branch is located in a community centre. Here’s an example of why that’s so great.
A customer came to the desk, an older man, speaking heavily accented English, clutching a piece of paper.
It was difficult to figure out what he wanted. He kept repeating, “They said the library would help me. I have to apply online. They said the library would help.”
The paper turned out to be a Record of Employment. From my own experience, I know this is the first step in applying for Employment Insurance. Asking questions, I learned that (Read more…)
A customer comes to the reference desk to ask about Zinio. I tell him that Zinio allows him to get full access to hundreds of magazines, all at zero cost, through his library account. His eyes light up.
“This is all free?”
“Yes, it’s completely free. Do you use a computer at home?” He does.
“Do you have a tablet, by any chance?” Even better, he does.
I show him how he can create an account, then sort magazines by language or interest, then download or read anything he wants.
“When I was growing up in my (Read more…)
At this very moment I am on the train from Toronto to Ottawa, en route to the CUPE Library Workers Conference. This will be my first time attending this annual event. I don’t know what to expect, but I’m super excited!
Last week I was off work for a few days for my annual Spring New York City fix, and this week for the CUPE Conference. Somehow I am managing to stay on top of things at the library. Being compulsively organized has its advantages.
I’m blogging courtesy of my old netbook, the first time I’ve turned it on in (Read more…)
I’m still providing library services to teens, and I’m still loving my job. March Break is one of our big-ticket items. I’m expected to plan and provide a week-long lineup of free programs for teens. I strive for a variety of programming – some tech-y, some crafty, some movement, some just for socializing and fun. Here’s what we did this year.
Stop-Motion Movies: Working in groups, teens created their own short animated movies, using the library’s tablets and a variety of materials – Lego, Play-Doh, plastic animals, and so on. We were amazed at the creativity on display in the (Read more…)
Last summer, I blogged about the very bad arrangement between publishers and public libraries regarding ebooks, and suggested that library users could help their libraries by not borrowing ebooks.
I’ve discovered some additional information that works in favour of libraries. This also answers the question asked in comments here.
The $85-for-26-downloads pricing structure applies to bestsellers and other hot titles. And this is still a very bad deal. But for less-popular titles, especially genre fiction (romance, mysteries, and sci-fi by lesser-known authors), ebook prices are very low. In many cases, the cost of a digital version be only a few (Read more…)
Last week I attended “R.A. in a Day,” an annual one-day mini-conference on readers’ advisory – that is, finding books for readers.
It happens that the manager of my own “Readers’ Den” department is one of the principal hosts of the conference, and the Mississauga Library was well-represented in the audience. More than 100 people attended from libraries throughout southern Ontario.
It was a joy to spend the day focusing on the singular pleasures of reading and the experience of people who read. Part of what makes doing readers’ advisory fun is that you’re already (Read more…)
Continuing on the young-adult fiction theme, it’s been about six months since I blathered about my absolute favourite part of my job: teen book club. Our monthly gathering is still going strong, a small but dedicated group of young readers who love books, and love to talk about books. My posters for TBC invite teens to “hang out, eat snacks, talk about books, talk about life,” and that pretty much sums up what we do.
Every few months, the group votes on the next four titles, chosen from a selection that I gather, as well as their own suggestions. Most young (Read more…)
In June of this year, Slate ran a now-infamous piece called “Against YA,” in which Ruth Graham argued that adults shouldn’t read young-adult fiction, and should be embarrassed if they do. A flood of posts and essays were written in response; my own response is here. In the short term, as far as I can tell, not a single writer agreed with Graham.
Despite this lopsided showing, some headline writer (possibly here) dubbed this “The Great Y.A. Debate,” and the name stuck. There must be people out there who agree with Graham – surely hers was (Read more…)
When we moved to Canada (nine years plus a few days ago), I wondered what, if anything, I would miss about the US. Who would have guessed it would be watching “Baseball Tonight”? Yup, the only thing I miss about living in that crazy country is watching a baseball-highlights show on ESPN. Not bad!
In a similar vein, what do I miss about being a writer? A strange sound that I can’t quite decipher.
When people would ask that inevitable question, “What do you do?”, and I would answer, “I’m a writer,” invariably, I would get this (Read more…)
I must preface this post with a happy disclaimer: I love library customers. I love helping them. I love giving them a good feeling about the library. I value great customer service and I love to provide it. At least 90% of our customers are polite and appreciative. Perhaps another 5% are developmentally or socially disabled, and may or may not be conventionally polite. No problem. The other five percent is not a big deal.
Another preface: I am always very patient and polite. Some of you know about an incident when I lost my temper with a customer – (Read more…)
Do you ever borrow ebooks from your public library? Do you have any idea how your library adds ebooks to its collection, or at what cost?
The number of library customers who borrow ebooks is growing all the time. How many of them, I wonder, are aware of how their library gets screwed every time they do.
Even some library staff is unaware of the raw deal libraries are getting when it comes to ebooks. Library-themed journals, blogs, and conferences are filled with talk about digital technology and resources. Yet in this deluge of discussion, there is too little exposing – (Read more…)
Meet the new permanent youth librarian at the Mississauga Central Library.
I’ve been in this position since January, but on a temporary or contract basis. Two big things had to happen in order for this job to post as permanent, and they were completely out of my control: two other people also had to get permanent promotions. If either of those people didn’t get their permanent positions, my contract would have ended. I would have gone back to being a part-time library assistant (which would have been a huge hit both financially and in terms of responsibility) and tried (Read more…)
Central Library at National Autonomous University of Mexico, Mexico City
While I wait impatiently to post some exciting news, please enjoy these photos of amazing libraries all over the world.
I’ve seen six on this list: New York Public Library, Butler Library at Columbia University, Thomas Fisher Rare Books Library at University of Toronto, Trinity College in Dublin, Central Library at University of Mexico (from the outside only), and Los Angeles Central Library.
Library photos from BuzzFeed.
This is a library! (Image found here.)
This article about the incredible Nieuwe Bibliotheek (New Library) in the Netherlands got me thinking about the current state of libraries – and library staff and library customers – and people’s attitudes towards change. Facing declining visitors and uncertainty about what to do about it, library administrators in the new town of Almere in the Netherlands did something extraordinary. They redesigned their libraries based on the changing needs and desires of library users and, in 2010, opened the Nieuwe Bibliotheek (New Library), a thriving community hub that looks more like a (Read more…)